Ada artikel yang menarik dari http://www.cioupdate.com/insights/article.php/3710291/The-Top-20-Best-Practices-for-Managing-IT.htm
1. Adopt ITIL and other frameworks like COBIT and ISO 17799 to bring discipline and efficiency to IT operations.
2. Use IT systems performance management audits and software to increase application throughput and manage costs.
4. Implement data center automation to reduce operating costs.
5. Install server virtualization to lower hardware costs and reduce administrative burden.
6. Embark on application rationalization to help IT shed duplicate applications and infrastructure.
7. Get improved data on application resource usage so you can make better use of maintenance staff.
8. Use application portfolio management (APM) tools to develop metrics to drive maintenance effort and cost reductions.
9. Use software change and configuration management tools and processes to reduce outages.
10. Undertake IT asset management initiatives to optimize usage of software and hardware.
11. Install the current generation of service-desk tools keep IT support costs down.
12. Employ enterprise architecture groups to drive standardization of the software portfolio.
13. Use your vendor and contract management teams to squeeze more value from vendors.
14. Utilize contract life-cycle management tools to help optimize the savings from supplier contracts.
15. Use formalized and aggressive IT sourcing practices to cut ongoing depreciation and maintenance fees.
16. Employ eSourcing and services procurement tools help secure more competitive vendor bids.
17. Keep selective outsourcing options on the table that may lower costs and improve IT.
18. Implement IT operations scorecards to track and drives improvements and reduces cost.
19. Give IT leaders dual roles as business relationship managers and IT activity managers.
20. Create a funding pool to pay for IT MOOSE management initiatives.
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